Water Filtration and Purification Equipment Supplier
Reverse Osmosis System Parts and Supplier
Commercial and Residential Wave Cyber DI & Pressure Tanks Supplier
Water Filtration Manufacturer Distributor Vendor Water Purification
Vontron RO Nanofiltration Ultrafiltration Membrane Distributor
Shipping & Handling
Order Handling Time
All Orders for “Stock Products” will ship out within 72 hours (3 business days), Orders placed using Express Shipping (2nd Day Air or Overnight) will ship out same day if placed before 2pm EST, otherwise, your order will ship the following business day. We offer Rush Shipping options which speed up your order handling time. Expedited Shipping options can be selected during the checkout process.
Out of Stock & Delayed Orders
If any items are out of stock, we will inform you of the situation and let you know your options in terms of later delivery or alternative styles. We will ask whether you would like to proceed with your order or make changes to your order. No substitutions of items will be made without your prior consent. You also have the option to backorder your item(s).
International Shipping Rates
International shipping rates vary by destination. To obtain a shipping quote please verify shipping location at the time of quote request.
According to the U.S. Customs and Border Protection, Customs Duty is defined as "a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country." The cost of customs fees and taxes will be determined by our shipper.
Shipping Rate Calculations
To obtain a shipping quote simply request your products to your quote and then provide your delivery address.
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All Shipping quotes are only good for 7 days from date of request.
Returns & Exchanges
Return Policy
Our return policy is within 15 days upon delivery. If they were to be returned, it could only be for store credit at this time which, yes, could be applied toward an exchange.
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You may send returned items meeting the standards of our return policy to the location which your product was shipped from:
EWP-USA Jacksonville, FL
8130 Bayberry Road
Suite #100
Jacksonville, FL 32256
(904)737-6637
EWP-USA Fort Wayne, IN
5258 Keystone Drive
Fort Wayne, IN 46825
(260)399-5847
EWP-USA Denton, TX
2832 Geesling Road
Suite 150
Denton, TX 76208
(940)239-0760
Please Note: Items returned to locations other than the designated return facility will not be considered for credit.
We recommend selecting a shipping method that includes a tracking number. Please include a copy of the sales order or packing slip with your shipment to expedite return handling. Shipping charges are not refundable.
Exchanges
Exchanges are handled as separate and new transactions. To make an exchange, please follow the above return process, and then place a new order for the items you would like.
Damaged or Incorrect Items
Send a photo of your damaged or incorrect items to sales@ewp-usa.com and one of our team members will promptly work towards sending you a replacement.
Custom Orders
Ordering Policy
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Custom orders can only be canceled within 5 days of placing the initial order.
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A minimum of 25% of the total estimated cost will be required as a deposit before placing your custom order.
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Requested changes to the item(s) that were not included in the original estimate may necessitate additional charges to the customer and will be added to the remaining balance.
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Cancellation of a custom order, once the project has started or been completed, forfeits the return of prepayments and deposits for EWP-USA to recoup its costs and overhead incurred in the production of custom order. Due to the custom nature of these products unfortunately we must charge a 25% restocking fee should the order be cancelled for any reason.